Apauling customer service. Wouldn't recommend
Travelled 18 miles to shop at Shaws on four occasions now. Every time the service was great and the product too, all at a very good price Staff helpful and knowledgeable. Note the poor review is anonymous!.
Very poor customer service, returned curtains at 1710, doors were closed, seriously bad attitude. Won't bother going again, Torquay branch much more customer friendlyEdit- emailed head office with my concerns and not even an acknowledgement. Very poor company.
Was served today at closing time(Sunday 17th dec)by a lovely helpful assistant..did not get her name but there were only two working and she was the pretty little blond.Well done Shaws.
We've used shaws often . Very good quality items and reasonably priced 10/10. But .... last week we bought 2 pairs of curtains and 6 new poles for our house . When we got home we noticed one set was not ring top. Today we returned them , usually not a problem, however one assistant decided they had been opened and taken out . We explained they hadn't been taken out or even opened we noticed before that they were the wrong top. Sadly she would not accept this and argued with us stating we HAD taken them out the packet and wouldn't accept our opinion. And kept making a point of it , basically we were lying. Another assistant took over , removed the curtains and saw the factory folded items . Funnily the rude one disappeared then . So basically avoid the Scottish one if you've got a return
Shaws The Drapers is a UK Furniture Store based in Newton Abbot, South West England. Shaws The Drapers is located at 20-22 Queen St, Newton Abbot TQ12 2EF, UK.
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